Integrate with the platform your customers already run on.
Ridge Arc Network is the quoting, sales and installation platform for home comfort systems. Partners connect three ways: push leads and appointments in, pull installation jobs out, and receive signed webhooks the moment anything changes.
{
"fullName": "Dana Whitfield",
"email": "[email protected]",
"phone": "+1 269 555 0142",
"address": "1685 Brookmoor Ln, Portage, MI 49024",
"smsConsent": true
}
→ 201 Created { "status": "created", "leadId": "lead_…" }{
"id": "evt_01J…",
"event": "quote.sent",
"apiVersion": "2026-08-26",
"occurredAt": "2026-09-14T15:02:41Z",
"resource": { "type": "proposal", "id": "prop_…", "version": 3 },
"data": { … } // event-specific payload, see the catalogue
}Inbound API
Send leads and book appointments from your CRM, website, call centre or lead marketplace. Duplicates merge by address, so re-sending is safe.
Installer API v1
Installation companies pull assigned jobs, post status events, set schedules and assign technicians, with optimistic versioning and idempotent writes.
Webhooks
HMAC-signed deliveries for quotes, projects, appointments, deposits, invoices, rebates and installation jobs. Two-phase secret rotation, replay window, dead-letter visibility.
How onboarding works
Intake
Your company fills in the partner intake form: legal entity, partner type, brand assets, the people who need logins and the systems you want connected. We use it to set up your company on the platform exactly once, correctly.
Sandbox
A developer signs in with a work email, requests a sandbox key for the API they need, and builds against synthetic data on the sandbox host. Sandbox keys carry the
ran_test_prefix and never touch real customers.Certification
Before production keys are issued we check the short certification list: signature verification, idempotency, retry handling, secret storage, and the data boundary for your partner type. Submit it from the checklist form.
Production
Production keys (
ran_live_) are minted by the platform owner inside the platform's console, shown once, and rotated on a schedule you agree with us. Revocation is immediate.
Access depends on your partner type
Legal regulations, customer privacy and security controls limit which features and fields each partner can reach. Installers see the job, not the price. Lead sources see acknowledgements, not the customer's file. The rules are written down, not implied.
What you can rely on
- Dated API version (
2026-08-26) returned on every Installer API response; breaking changes ship as a new date with at least 90 days of overlap. - Every key request, rotation, revocation and webhook subscription change is written to a tamper-evident audit log.
- Rate limits are published per surface and returned in headers, never guessed.
- An OpenAPI document and a Postman collection for the partner surfaces, kept in step with this site's changelog.
Every partner type has a written boundary
| Partner type | Typical system | Primary surface | Sees customer contact details? | Sees pricing? |
|---|---|---|---|---|
| Lead source / marketplace | CRM, web forms, call centre | Inbound API: leads | Sends them; receives only an acknowledgement | No |
| Booking / scheduling vendor | Calendar, dispatch board | Inbound API: appointments, webhooks | Name and address for the booked visit | No |
| Installer company | Field service software | Installer API v1, install webhooks | Name, address, phone for assigned jobs only | No |
| Distributor / supplier | ERP, punch-out catalogue | Catalogue feed (by arrangement), webhooks | No | Their own cost lines only |
| Financing / incentive program | Application portal | Webhooks (deposit, rebate), redirect links | Only what the customer submits to them directly | Financed amount only |
| Accounting / bookkeeping | Ledger, payroll | Financial journal webhooks, exports | No | Yes, journal level |
| Licensee (runs the platform under its own brand) | Everything above | Full console plus every API for its own company | Its own customers | Its own books |
Details and the legal reasoning for each row are on Partner types & scope.